Times of high need are also times of high generosity. During the next disaster, need will rise again, so how can you be prepared to retain crisis-time sustainers?
During October and November 2025, the U.S. government was shut down for 43 days. Across 54 food banks, total revenue increased 41% during the shutdown. Reactivated donors increased by 37%. New donors grew by 68%, and reactivated COVID-time donors rose 30%.
Converting crisis-driven generosity into sustained monthly giving is the way to achieve long-term success from a one-time emergency.
Let’s walk through past learnings, stewardship tips and a retention plan for your monthly donors.
What we’ve learned from past surges
When communities experience unexpected events, it’s important for nonprofits to avoid the post-crisis cliff: After a surge in generosity, it’s common for giving to plateau and then ultimately decline.
Looking back at the past, we learn:
- Retention drops sharply. Once urgency fades, first-time donors who haven’t yet formed a giving habit leave.
- New support doesn’t last long. New donors were folded into regular programming, where messaging lost the relevance that inspired their first gift.
- Flexibility and personalization work. Programs that pivoted quickly and personalized follow-ups saw better retention.
- It’s about the long term. KPIs like retention and engagement through digital channels over time are important to track.
With hindsight, we can optimize our stewardship strategies for genuinely nurtured relationships with donors, encouraging them to stick around.
What works in post-crisis stewardship
After a crisis hits, stewardship should start immediately. Personalized touchpoints for different donors and audiences go a long way with surge-time supporters.
Lead with three things in mind: speed, specificity and recognition.
Consider these effective tactics:
- Steward early and often. Quick emails, short videos and special shout-outs can show donors the impact they’ve already made.
- Add in a unique sustainer value proposition. Show your donors what monthly gifts can do vs. one-time gifts.
- Automate the process, not the relationship. A personalized sustainer lapsed-prevention series can help lighten your workload while adding engagement opportunities.
- Continue to fold in news hooks. SNAP work requirements, seasonality and reports on local impact of hunger-related legislation are important updates for these donors since it’s what they responded to in the first place. Sharing news is a chance to steward and cultivate.
- Don’t take these prospective sustainers out of your standard direct response program. Consider additional versions for these donors with exclusive match offers or relevant messaging.
A 6-month plan for sustainer retention
Executing an intentional stewardship plan over the six months following an emergency is crucial. Multiple touchpoints, including second-gift asks and impact-focused storytelling, offer opportunities to deepen engagement over time.
By following this timeline, you can keep sustainers in your corner:
First 30 days: Reinforce their decision
With an immediate thank-you and impact confirmation, you can reinforce the value of their generosity.
Also, decide how and when you’ll mail new vs. loyal donors. Maybe you can introduce early identity framing for new donors by including them in your donor base: “You’re now part of a community.”
Days 31-90: Build a habit
Try sharing monthly impact stories tied to their recurring gift and add community and insider updates. Exclusive content from your mission is special to receive.
Months 3-6: Deepen their commitment
Whether granting them behind-the-scenes access or scaling up a match or meal offers, you can reflect their growing impact as sustainers.
Despite everything new that arises during a disaster, it’s important to stay consistent and measured:
- Keep investing in your acquisition or paid-media efforts
- Meet donors where they are by integrating multiple channels
- Assess donor-surge data for better segmentation and channel preferences
Consistent outreach means your donors won’t be blindsided the next time a crisis rolls around.
Looking forward
You can’t predict the next crisis, but you can prepare how to respond to it.
The organizations that win long-term are those that build the strongest relationships. With tailored and quick-to-execute strategies, you can cultivate sustainers. Start building your post-surge plan now so the next wave of giving becomes lasting.
Crises spark generosity. Strategy turns it into sustainability.
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